Privacy Policy Lucky Seven –
Your Data is Fully Protected

1Introduction

Lucky Seven ("we", "platform") values your privacy. This Privacy Policy clearly explains how Lucky Seven collects, uses, stores, discloses, and protects your personal data when you use our platform at luckyseven.app.

This policy is drafted in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection standards. We are committed to ensuring your personal data is always handled with full responsibility and transparency.

By registering an account, using our services, or browsing the Lucky Seven platform, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

2How We Collect Your Personal Data

Lucky Seven collects your personal data through the following means:

• Account registration – your full name, date of birth, identification number, email address, and phone number provided during registration.
• Financial transactions – transaction details related to deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), including transaction reference numbers and amounts.
• Platform usage – your game records, betting history, game preferences, and account activity on Lucky Seven.
• Automatic technical data – IP address, device type, operating system, web browser, and log data collected automatically when you browse the platform.
• Communications – message content, support inquiries, and feedback you send to the Lucky Seven team.
• Cookies and tracking technologies – preference and session information stored in your browser to enhance your user experience.

3How We Use Your Personal Data

Lucky Seven uses your personal data for the following purposes:

• Account Management – registering, verifying identity, and managing your Lucky Seven member account.
• Transaction processing – processing deposits, withdrawals, and other financial transactions via local Malaysian payment methods.
• Service delivery – enabling you to access and enjoy all Lucky Seven games and services.
• Security and fraud detection – detecting, preventing, and investigating fraudulent activity, money laundering, and platform abuse.
• Legal compliance – fulfilling KYC (Know Your Customer), AML (Anti-Money Laundering), and other Malaysian legal requirements.
• Platform improvements – analysing usage data to improve the user experience, enhance games, and develop new features.
• Marketing communications – sending information about Lucky Seven promotions, bonuses, and special offers, provided you have consented to receive them.
• Customer support – processing and responding to your enquiries, complaints, and support requests.
• Responsible gambling – monitoring gameplay patterns and reaching out to members who may need support.

4Data Disclosure to Third Parties

Lucky Seven respects the confidentiality of your data. We do not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:

• Service providers – third parties who assist us in operating the platform, including payment service providers, server providers, and customer support systems. They are bound by strict confidentiality agreements.
• Legal compliance – when required by Malaysian law, court order, or an authorized enforcement agency.
• Protection of rights – where necessary to protect the rights, property, or safety of Lucky Seven, our members, or the public.
• Business transfer – in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to notice being given to you.

5Data Security Measures

Lucky Seven takes data security seriously. Here are the technical and organisational measures we have in place to protect your personal data:

• SSL/TLS 256-bit Encryption for all data in transit between your device and our servers.
• AES-256 Encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available to all Lucky Seven member accounts.
• 24/7 security monitoring by our experienced cybersecurity team.
• Penetration testing conducted periodically by independent security experts.
• Role-based access control — only staff who require access to specific data to perform their duties are permitted to do so.
• Secure data backup across multiple locations to prevent data loss.

6Your Personal Data Rights

As a Lucky Seven member in Malaysia, you have the following rights regarding your personal data under Malaysia's PDPA 2010:

7Cookie Policy

Lucky Seven uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored in your web browser.

• Essential cookies – required for core platform functions such as login and session security. Cannot be disabled.
• Performance cookies – gathering information on how you use the platform to help us improve the user experience. Data is collected on an anonymous basis.
• Preference cookies – saves your preferences such as language and display settings to make your next visit more convenient.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Lucky Seven platform.

8International Data Transfers

Lucky Seven may store and process your data outside Malaysia in limited circumstances, such as for server backup purposes or the use of internationally certified cloud services.

In such cases, Lucky Seven ensures that all data transfers are carried out with adequate safeguards, including:

• Use of service providers that comply with internationally recognised data protection standards.
• Legally binding data processing agreements with all relevant providers.
• Technical security measures that meet or exceed Malaysian data protection standards.

9Children's Data

Lucky Seven is an exclusive platform for adults aged 18 and above. We not intentionally collect personal data from individuals under the age of 18.

10Changes to This Privacy Policy

Lucky Seven reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Send a notification to your registered email address.
• Displaying a clear notice on the Lucky Seven platform homepage.

We encourage you to review this Privacy Policy periodically. Your continued use of the Lucky Seven platform after any changes take effect constitutes your acceptance of the updated policy.

11Contact Us – Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Lucky Seven, please contact us via:

• Email: support@luckyseven.app (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 via the Lucky Seven platform
• Language: Bahasa Malaysia and English

We are committed to responding to all privacy-related enquiries within 72 hours working.